Help for GovElevate and GatherSnap.
Use this page to get support for GovElevate and GatherSnap. Whether you need help signing in, accessing your workspace, joining an event, uploading photos, or reporting a technical issue, our team is here to assist.
General Support
Email: support@govelevate.com
For account access, application errors, feature questions, and general support requests.
Hours
Support Window: Monday through Friday, 8:00 AM – 5:00 PM ET
Office: Raleigh, North Carolina
Best Way to Get Help
Include the app name, device type, a short description of the issue, and a screenshot when available.
App-specific help
Both products are supported through GovElevate. Use the guidance below to send the right details the first time.
Workflow, access, and reporting support
I cannot access my account.
Send your name, organization, email address, and a screenshot of the issue if available.
I do not see the correct dashboard or menu.
This is usually related to user role setup. Include the page you expected to see and your role.
A request or workflow is not moving forward.
Share the request name or identifier and describe where the item is currently stuck.
I need help with reports or visibility.
Tell us which report you are using, the date range, and what result you expected.
Event, upload, and mobile support
I cannot create or join an event.
Include the event code, device type, and any message shown on screen.
My photos are not uploading.
Confirm that camera or photo library permissions were granted. Include the event code and a screenshot if the issue continues.
I cannot see uploaded photos.
Tell us whether the photo was uploaded from the camera or photo library and whether the event is still active.
The app is not working correctly on my phone.
Include the device model, operating system version, and what happened right before the issue occurred.
What to include in your support request
- Your name and organization
- The app you are using: GovElevate or GatherSnap
- Your device type and operating system version
- A short description of the issue
- Any error message shown on screen
- A screenshot or screen recording when available
Privacy and account help
For privacy-related requests, account concerns, or access issues, contact our support team directly.
Email: support@govelevate.com
Website: govelevate.com
Recommended URLs: govelevate.com/support, govelevate.com/privacy, govelevate.com/terms
Need help now?
For the fastest response, email support with the app name and a brief description of the issue.